Privacy Policy

 

Privacy Policy for Sharplines Caulking

Effective Date: 1st May 2025

Sharplines Caulking (ABN 27 691 300 527) is committed to protecting your privacy and handling your personal information in a secure and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information through our website and services.

1. Who We Are

Sharplines Caulking is a professional caulking service based in South Australia, providing specialist sealing solutions for residential and commercial projects.

Our website address is: https://www.sharplinescaulking.com.au

2. What Personal Information We Collect

We may collect the following types of information:

• Name, email address, phone number (when you contact us or submit a form)
  
  
• IP address and browser user agent (for spam and security detection)
  
  
• Comments you leave on the site
  
  
• Images or media uploaded by users
  
  
• Cookies and usage data from your interaction with our website
  
  

3. How We Collect Your Information

Your information is collected in the following ways:

• Directly from you via contact forms, email enquiries, and comments
  
  
• Automatically via cookies and tracking tools
  
  
• From embedded content (e.g. YouTube videos or Google Maps)
  
  

4. How We Use Your Information

We use the collected data to:

• Respond to enquiries and provide quotes
  
  
• Improve our website and services
  
  
• Prevent spam and improve website security
  
  
• Comply with legal obligations
  
  

We do not sell your information to third parties.

5. Cookies and Tracking

Our website uses cookies to enhance your user experience. These include:

• Comment cookies (if you leave a comment)
  
  
• Login/session cookies (if you log in)
  
  
• Analytics cookies (to improve site performance)
  
  

You can disable cookies through your browser settings at any time.

6. Embedded Content

Some pages on our site may include embedded content (e.g. YouTube videos). Embedded content behaves as if you visited the other website directly. These third-party sites may collect data about you, use cookies, and track your interaction with their content.

7. Who We Share Your Data With

• We may use third-party services (e.g. spam filters or analytics tools) to process your data securely.
  
  
• If you request a password reset (for account holders), your IP address may be included in the reset email.
  
  

We do not share your personal data with unrelated third parties unless required by law.

8. Data Retention

• Comments and related metadata are stored indefinitely.
  
  
• Contact form submissions may be retained for customer service records.
  
  
• Registered user data (if applicable) can be viewed, edited, or deleted by the user or an admin.
  
  

9. Your Rights

You have the right to:

• Access any personal data we hold about you
  
  
• Request corrections to your personal data
  
  
• Request deletion of your data (where legally permissible)
  
  

To make a request, please email us at [email protected].

10. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

However, no internet transmission is ever completely secure. We encourage you to use caution and contact us if you suspect any issues.

11. Contact Us

For privacy-related queries, please contact:

Sharplines Caulking
Email: [email protected]
Location: Fenton Ave Christies Beach, South Australia